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Category: Customer Support

Help Scout

Help Scout

Customer support platform for managing email, live chat, and knowledge base interactions. Enables teams to organize, track, and respond to customer inquiries across multiple channels from a shared workspace.

Daily Active Users<10
Website
Twitter
Facebook
Kayako

Kayako

Customer service platform for managing support tickets, live chat, and email inquiries from a unified dashboard. Enables teams to track, prioritize, and resolve customer issues across multiple channels.

Daily Active Users<10
Website
Twitter
Facebook
Olark

Olark

Live chat platform for businesses to engage website visitors, answer questions, and capture leads in real time. Features include customizable chat widgets, automation, and reporting tools to support customer service and sales teams.

Daily Active Users<10
Website
Twitter
YouTube
HappyFox

HappyFox

Help desk and customer support platform for managing tickets, automating workflows, and centralizing multi-channel inquiries. Features include knowledge base creation, reporting, and integrations with business applications.

Daily Active Users<10
Website
Twitter
YouTube
Intercom

Intercom

Customer communications platform for managing live chat, messaging, and automated support across web, mobile, and email. Enables businesses to handle customer inquiries, onboarding, and engagement from a unified interface.

Daily Active Users<10
Apple Store
Google Play Store
Website
GitHub
TikTok
Front

Front

Shared inbox and communication platform for teams to manage email, chat, SMS, and other messages in one place. Enables collaborative responses, workflow automation, and integration with CRM and productivity tools.

Daily Active Users<10
Website
Facebook
LinkedIn
Zendesk

Zendesk

Customer service platform for managing support tickets, live chat, messaging, and help center content across multiple channels. Offers automation, reporting, and integrations to help teams track, prioritize, and resolve customer inquiries efficiently.

Daily Active Users<10
Website
TikTok
Twitter
LiveChat

LiveChat

Customer service platform for real-time chat and messaging on websites, supporting ticket management, analytics, and integrations with CRM and help desk tools. Enables businesses to communicate directly with customers, resolve inquiries, and track support interactions.

Daily Active Users<10
Website
GitHub
YouTube

About Customer Support

Managing customer inquiries, resolving issues, and maintaining service quality all depend on structured workflows and timely communication. Customer support platforms centralize tickets, chat conversations, and knowledge base articles, providing teams with a unified view of each interaction. Automation handles routine queries, assigns cases based on priority, and escalates complex problems to the right specialists. Integration with CRM, email, and messaging apps ensures that context is never lost between channels. Reporting tools track response times, resolution rates, and customer satisfaction, enabling continuous improvement. With these systems in place, support teams deliver consistent experiences and keep feedback loops tightly connected to product and operations.

FAQs